“Total quality management
Introduction
Total Quality Management (TQM) is the management system whereby the main aim of the managers is to improve the quality of organizational goods and production processes. The main aim of TQM is to meet customer needs andto ensure that customers are satisfied. Total Quality Management requires that all the people involved in the production process take theresponsibility to ensure that the products meets the customer needs or exceeds their expectations (Stephens &Juran 2005). TQM also involves improving all management levels of an organization. TQMis a system of managing the future and it gives the organization a competitive advantage and future success.
BJB Manufacturing Quality Management Initiative Proposal
BJB is a manufacturing company that deals with lighting technology. The company aims at producing quality services and products. It is focused on fulfilling all the stakeholders needs to secure their satisfaction. To achieve this goal the company conducts research to gather information on the current demands of customers and compare the current relationship between the products and those of competitors. The management of the company is based on the Joseph Jurans theory that focuses on customer satisfaction. The theory was developed by Joseph Moses Juran who was a management consultant and one of the greatest theorists in the 20th century. He emphasized on quality production as well as quality management (Stephens &Juran 2005).
Before Juran developed the new management theory companies relied on the ideas that were previously developed by Fredrick Taylor. Taylors theory focused on the quality of the end product and ignored the human aspect in quality management. Juran added the human aspect and advocated for training of managers. He asserted that quality goods and services should meet the consumers needs. The new control theory provided by Juran had the following components:Quality objectives quality standards Quality control and assurance activities and Quality tools (Stephens &Juran 2005). These are the components that guide BJB Company when developing total quality management strategy.
This theory can be implemented in the manufacturing and service industries and helps to incorporate quality production. The functions that need to be conducted during total quality management based on Juran theory include quality planning quality control as well as quality improvement. BJB needs to identify its target customers to conduct total quality management. Planning helps the company establish what needs to be done and at what time to achieve the organizational goals (Mahadevan 2009). Each organization will need to be successful in the future and this can be achieved when the customers are satisfied.
BJB needs to establish plans which will ensure that the company can produce quality products and offer quality services. For the company to develop an effective plan it has to conduct a research to establish the problem. It will be required to establish the needs of the customers. The company will then plan for the production system needed to meet these needs.
The other function that the company will have to embrace is quality control. For the activities laid down in the plan to be implemented the company managers shouldtake proper control of the organization. They will have to assign responsibilities to stakeholders and ensure that each person conducts activities in the right manner (Mahadevan 2009). Then it has to improve the products as the customer needs continue changing. This creates the need for constant research. Information about the need for improvement can be obtained from the complainantthat customers provide.
Juran theory also focused on quality in cost accounting as well as the analysis that focuses on problem solving. Cost accounting is essential in decision making by the management and; therefore managers can make decisions which will aid in improving the products and services. The planning and control processes should focus on the elimination of any defects that might affect the quality of products.
It is necessary for the organization to invest in quality management because this defines its future performance. In manufacturing and service industries the theory is applicable in that the company will be required to know what the customers need. Then it will base its production to the needs identified. In case of a service industry the company will offer satisfactory services to customers. This will be enhanced through quality planning quality control and then quality improvement (Mahadevan 2009).
Conclusion
Total quality management ensures that an organization produces quality goods or services that will meet the consumer needs and also exceed their expectations. Every organization aims at securing a larger share of the market and this will be possible if they satisfy customers. It is for this reason that managers have focused on giving quality to their customers especially as competition increases with each organization aiming for success. Juran theory should be applied by an organization that wants to satisfy its customers. The theory aims at production of quality that satisfies the consumers.”

  

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